GOV · United Kingdom
Consumer Protection
Official consumer-rights and complaint information.
Step 1
Official source
Use this government website for current forms, fees, and filings.
Step 2
Requirements
High-level only. The official source above is authoritative if it differs. No government fee amounts are listed here.
- File consumer complaints on the official consumer-protection site when you choose to.
- This organization does not decide consumer disputes.
- Never send passwords, one-time codes, cookies, tokens, or full payment-card numbers.
Required documents
- What happened, in your own words, without payment-card numbers. A factual summary is enough to prepare a documentation file.
Optional documents
- Screenshots or PDFs of the transaction or listing (no CVV or full PAN). Optional evidence. Leave secrets off the file.
Request assistance
Opens a CRL-GOV case, stores uploads if provided, emails from the public info mailbox when mail is configured, and appears on the admin case timeline. It does not submit a government filing.
