Step 1

Official source

Use this government website for current forms, fees, and filings.

OFFICIAL GOVERNMENT SOURCEU.AE — consumer protectionhttps://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protectionOpens in a new tab on the official site.

Step 2

Requirements

High-level only. The official source above is authoritative if it differs. No government fee amounts are listed here.

  • File consumer complaints on the official consumer-protection site when you choose to.
  • This organization does not decide consumer disputes.
  • Never send passwords, one-time codes, cookies, tokens, or full payment-card numbers.

Required documents

  • What happened, in your own words, without payment-card numbers. A factual summary is enough to prepare a documentation file.

Optional documents

  • Screenshots or PDFs of the transaction or listing (no CVV or full PAN). Optional evidence. Leave secrets off the file.

Request assistance

Opens a CRL-GOV case, stores uploads if provided, emails from the public info mailbox when mail is configured, and appears on the admin case timeline. It does not submit a government filing.

Submitting creates a documentation case with a Case ID (CRL-GOV-…). It does not file anything with a government and does not charge a government fee. Assistance starts from $2. Never include passwords, one-time codes, cookies, or tokens.

Documents you already have

Tick items you can attach or describe. Unticked required items are recorded as missing. Current official requirements are only those on the official government source.

A guidance window opens first. Files are reviewed securely. Never send passwords or codes.